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BChip

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Reply with quote  #1 
Servicelink is rolling out some new system called EXOS. If Servicelink is your only client I am sure it's nice but if you have multiple clients like I do this system will not work.

I urge anyone in the GA market to just say NO. This system is not practical.

I think we need to stand together. We can not afford to have ANY AMC micro manage INDEPENDENT APPRAISERS. We are not their employees.

You can't move appointments. You can't reschedule set appointments. You can't block your schedules properly. This is not going to be conducive to managing our own schedules.

I think this system is WAY TOO INTRUSIVE.

We need to seriously come together on this.

BC

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++


Good Morning,

 

I wanted to reach out you , as  I am going to be the Market Manager for GA for the EXOS system for ServiceLink. You may or may not have received information about this new system from Karen Souffrant  or Shaylynn DeVaughnn at one point in time , but if not  I wanted the chance to discuss this further with you because you are a valued appraiser for our company and the Atlanta market is expected to roll out 6/25.  There will be a demo in your area of this platform on 6/15 at the Atlanta Marriott Perimeter Center  246 Perimeter Center Pkwy NE, Atlanta GA 30346 still double checking the time but I am thinking 9-12 or 1 from my past experience.  I wanted to advise you of this as the volume of work you are currently getting  will be moving into this platform.  So I would love a chance to talk with you to discuss what this means and get you signed up to come see firsthand.     Below is some information about the platform. 

 

 

What is Exos?

  • EXOS is a mobile app that ServiceLink developed and was designed to alleviate administrative tasks related to scheduling for appraisers and reduce updates required to offer real-time calendar scheduling capabilities. And it’s free – our company has made the commitment that there will never be a charge for appraisers for using. It was built by appraisers for appraisers. By using the EXOS platform it gives you the benefit of a full-featured order scheduling and tracking system for your orders. You can reduce the appraisal complete time, resulting in improved experience, more efficient payments, better time management, faster response time, and an increased level of transparency throughout the transition.

 

Whose using this app?

 

  • EXOS is already live in several major markets with more than 500 appraisers, and the feedback we have received has been overwhelmingly positive.

 

 

How it works:

  • The way it works is that you download the app, set your own availability by market, then receive appointments for the dates and times you’re. The EXOS app is the first of its kind in Valuations. Unlike other apps that provide “pre-set” appointments, with EXOS you can determine your own schedule.
  • Consumers and real estate agents receive a link to schedule their appointment in the app and see only the dates and times that you are available. When the consumer selects a date and time, the appointment is booked on your calendar, and you’ll receive an alert, text or email whatever you prefer with the order request.
  • EXOS is designed to minimize the daily scheduling difficulties for you, eliminate phone tag between you and customers.

 

Things to Know about Exos and your role as a certified Exos appraiser

  • Being an EXOS appraiser requires that you maintain an electronic calendar. You can choose to make the EXOS calendar or another calendar your primary. There’s bi-directional sync, so that appointments will appear in both places. Note that any non-EXOS appointments will appear as “private” blocks of time within EXOS – no one will be able to view any details about those appointments.

You will now be graded on The SLA from inspection to submission of  48 hours or less you will no longer be graded on order to completion. This is a must for all EXOS appraisers

I would love to set up a time to call you and go over EXOS with you and hopefully get you onboard and set up your profile. Please let me know a day and time that would be best for me to reach out to you.   As we need to get a headcount by Wednesday.  


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keith

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Reply with quote  #2 
This has been tried in different variation before and its never to assist the appraiser. TSI used to set appointments for you and then expect an 8 hour tat.
The problem with EXOS that I immediately see is for those of us who cover a big area just to make ends meet. You can't get an East Cobb then a Dallas then a Villa Rica. You are going to kill yourself. Push back or else we will be scheduled like HVAC repair men.
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RubberStamp

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Reply with quote  #3 
Quote:
Originally Posted by keith
This has been tried in different variation before and its never to assist the appraiser. TSI used to set appointments for you and then expect an 8 hour tat.
The problem with EXOS that I immediately see is for those of us who cover a big area just to make ends meet. You can't get an East Cobb then a Dallas then a Villa Rica. You are going to kill yourself. Push back or else we will be scheduled like HVAC repair men.


Exactly.  For an appraiser to be profitable they need to combine trips.  Nobody gives a damn about us..  It is not the speed of the appraiser that is holding anything up...  that went away in the mid 2000's when this micromanaging began.
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MEP

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This is more troublesome than most of the other stuff combined...I will not let anybody manage my time...this is my life and I will spend it as I please....If it comes to that, I will find something else to do....Why let someone manage "the time of your life"?
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BChip

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Reply with quote  #5 
Spread this message to every appraiser you know. We must make a stand on this. We can not allow ANY AMC to manage "OUR INDEPENDENT TIME".
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Meatloaf

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Reply with quote  #6 
I look at 15-20 houses in one day for 10-15 different clients.  This could never work for anyone but the appraiser who this is their sole client.

that being said, the most difficult part of my job is scheduling appointments.  I MUST be the one that schedules MY appointments and I MUST schedule them in geographic order.  

I generally do like the airlines.  I take on more work than I need because inevitably someone will back out, cancel or fail to understand it is my schedule we are talking about when setting the appointment, not theirs.

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BChip

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Reply with quote  #7 
Quote:
Originally Posted by Meatloaf
I look at 15-20 houses in one day for 10-15 different clients.  This could never work for anyone but the appraiser who this is their sole client.

that being said, the most difficult part of my job is scheduling appointments.  I MUST be the one that schedules MY appointments and I MUST schedule them in geographic order.  

I generally do like the airlines.  I take on more work than I need because inevitably someone will back out, cancel or fail to understand it is my schedule we are talking about when setting the appointment, not theirs.
Your statement is accurate. I wish more appraisers were reading this today. We all need to stand up and JUST SAY NO. I refuse to USE my cell phone for business. There just has to be a separation of church and state. I informed them that no APPS will be installed on my phone. I'm just not doing it.

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treskirkland

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Reply with quote  #8 
So glad that I quit doing work for them years ago...  The only way I could see this working is if you have a very small geographical area.  
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Reply with quote  #9 
The more I think about this, the more angry I get. This is another attempt by an AMC to "impress" lenders to gain more business at our expense. We have been whored for years and I am tired of it. Collateral Underwriter may be the biggest offense of all and we can do nothing about it.
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BChip

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I find this to be a bad business decision. I urge all appraisers to resist at all cost. The AMC's need us to function. I realize we have no true coalition to support this cause but individually we could all collectively say no.

We must allow to continue to be independent. Remove your blinders folks. This is NOT okay. This is NOT good. This is NOT right.

BC

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nogava

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Reply with quote  #11 
Geez, F that.  

Haven't done any real work for them, but I'll bet you'll see a reduction in the fees they're paying based on the perception of their enhanced service.  No idea where their fees are at today, but I bet they don't go up from here.  Terrible idea to concede your calendar to a third party.

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Reply with quote  #12 
Unfortunately everyone here is preaching to the choir.  All of us are stubbornly independent and are the dying breed of the industry.  Conformity is the future.  All money is transferred to those that hold the technology.  It is not just our industry.  Actually quite scary as this is going to happen very quickly.

The irony is that we used to be paid to have stubbornly independent opinions.  That is why we are the way we are.  But it sure doesn't make us good at circling the wagons and fending off the enemy. 
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20% rule.  Thats all I got to say.  In fact, I think it should be a USPAP mandate that an "independant" appraiser accepts no more than 20% of their yearly volume from any single entity.

The reason I say this is that below 20%, you can tell a client to Fuhkoff.  Above 20%, the client tells you what to do.

I have two clients that are bouncing on that 20% figure right now.  If they start to send more work than they are sending right now, I will purposefully increase my fees, or simply fire them, or somehow reduce that figure.

Clients know when they have you by the curlys.... DONT LET IT HAPPEN.


I got a request from Land Gorilla the other day.  They want me to agree that they will pay $0 if the report is canceled before inspection and $75 if it is canceled after inspection.  

Because I don't do over 20% of my volume for Land Gorilla, it was extremely easy for me to say NOPE... NEXT.  But if I allowed this company to dictate their guidelines on me because of volume then it is my fault for allowing it to happen.

Some people think this is a stupid move.  My P/L statement and debt ratio shows it is the smartest move an appraiser can make.

I used to think it would be nice to have just a couple of clients sending me all my work.  Thought it would make life easier to only deal with a couple high volume clients.  Not true.  High volume clients want to control you.  They want you to be their b!tch.  They know when you are one of their high volume "vendors" and they will use that leverage every time they can.

It works.

20% rule.  Live by it.

Why do I say FIRE a good client that sends you a ton of work?????  Its a ball check.  If you ain't got the balls to fire the client, then you ain't got the balls to say NO to anything the client tries to pressure you to do that goes against your wishes.

If you can't or are unwilling to FIRE them then you ain't independent.



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Reply with quote  #14 
Quote:
Originally Posted by Meatloaf
20% rule.  Thats all I got to say.  In fact, I think it should be a USPAP mandate that an "independant" appraiser accepts no more than 20% of their yearly volume from any single entity.



Why don't we start with eliminating the legality for AMCs to be able to hire staff appraisers and trainees..  before we start going all USPAP mandate on'em. 
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Bobby

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Reply with quote  #15 
Because appraisers refuse to join a cause for preservation of the occupation, any rule or law that is created will always have a side-step loop-hole for the AMC.  We have allowed AMC's to eat off our plate and now they aren't going away.  As you've seen, they are consolidating power now.  The state will not and does not protect us.  They enslave or restrict us (appraisers) with their almighty licensing power.  You have been taken from business owners to employees with no benefits...
Meatloaf is correct, don't put all your eggs in one basket.  I'm sure this is disturbing to some, but a lot of appraisers here already operate as employees.  You upset someone like landsafe, who has enticed you with quantity, and you'll be scrambling when that phone money is upset at you.  This is why it is good to turn your AMC's like mulch.
Appraisers do not understand or know their power.  They are taught to look for approval on every move.


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BChip

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This is a big issue. It needs to be addressed. We can't allow any management company to schedule appointments for us. We must maintain our independence. We can't continue to keep rolling over.
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BChip

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I encourage everyone to poke their nose into the debate on appraisers forum under The good, the bad and the ugly in regards to this EXOS/who is ready to be micro managed system. There is a lot of decent input from all kinds of appraisers who are pushing back. We can push back. We can stand firm.

Make a comment. Don't be afraid to speak your mind.

I am encouraging ALL appraisers who work for Servicelink to really think about the future of the industry and how a tool like this is just not conducive to INDEPENDENCE.

With their new tool you have to mark off when you arrive at the property and when you leave the property. Why? Why is this step necessary? Why do I report my every move. You have to place an APP on your phone and update constantly. When did appraisers become children or employees? What if you don't use your phone for business? I know of a lot of appraisers who don't.


BC

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RubberStamp

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Reply with quote  #18 
BChip this is what we get for not understanding the need to unite when conditions were in our favor.  I feel this is the least of our problems...  No pay check seems a higher probability very quickly.
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treskirkland

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Reply with quote  #19 
I don't work for ServiceLink, but my fear is that other AMC's may start doing similar things to "compete".   
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Bobby

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Quote:
Originally Posted by treskirkland
I don't work for ServiceLink, but my fear is that other AMC's may start doing similar things to "compete".   


I'm seeing AMC's being consolidated every where I look.

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RubberStamp

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Quote:
Originally Posted by Bobby


I'm seeing AMC's being consolidated every where I look.


Consolidation happens when gov't intervention picks winners and losers..  and the winners can eat the losers.  All it has to be is a slight edge which makes being bigger and less efficient safer and more profitable..  and that there is an uneven playing field making it impossible for a little guy to come in and do things smarter and better.
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Reply with quote  #22 
Quote:
Originally Posted by Bobby


I'm seeing AMC's being consolidated every where I look.


Wait till it slows down, then I bet we will really see mass consolidation, all the smaller AMC's will be bought up.
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BChip

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Reply with quote  #23 
This EXOS system is something we must push back on. I don't feel comfortable allowing ANY AMC access into my day to day movements. I am not an employee. I don't need to check in and check out. More appraisers need to come together on this.

I think that is way too invasive.

http://money.cnn.com/2017/06/08/news/economy/house-dodd-frank-repeal/index.html


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RubberStamp

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Reply with quote  #24 
Quote:
Originally Posted by BChip
This EXOS system is something we must push back on. I don't feel comfortable allowing ANY AMC access into my day to day movements. I am not an employee. I don't need to check in and check out. More appraisers need to come together on this.

I think that is way too invasive.

http://money.cnn.com/2017/06/08/news/economy/house-dodd-frank-repeal/index.html



How else are they going to sell their product being better than the others?  By creating a technology solution they can begin to fire more of their phone monkeys and keep even more profit.  Right now there at 10 appraisers lining up to sign up vs every one that correctly sees this as an invasion. 

Independent minds must be crushed.

It's a win/win for ServiceLink.  Where can I buy their stock?
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Lobatt

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Reply with quote  #25 
They really don't want folks becoming appraisers do they?

Only four years of college and two years of apprenticeship and you too can be a self employed "employee" without any benefits but with all of the costs of running a business! Sounds great!
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BChip

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Reply with quote  #26 
Quote:
Originally Posted by RubberStamp


How else are they going to sell their product being better than the others?  By creating a technology solution they can begin to fire more of their phone monkeys and keep even more profit.  Right now there at 10 appraisers lining up to sign up vs every one that correctly sees this as an invasion. 

Independent minds must be crushed.

It's a win/win for ServiceLink.  Where can I buy their stock?


https://www.google.com/search?q=Fideality+Nation+stock&ie=utf-8&oe=utf-8#q=NYSE:BKFS&stick=H4sIAAAAAAAAAONgecRowS3w8sc9YSn9SWtOXmPU5OIKzsgvd80rySypFJLmYoOyBKX4uXj10_UNDZOSTbOMC_PieQCF093bPQAAAA

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BChip

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Reply with quote  #27 
This is exactly why we DON'T need EXOS in our lives. We are already efficient. We do not require any additional fancy crap that needs to be rammed down our throats. It's so easy to say NO thanks to this product. It's not a positive thing for us. . http://appraisersblogs.com/AMC-technology-negates-appraisal-process
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dunwoodyappraiser

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Reply with quote  #28 
I cannot stand Serviclink anyway!  I don't do appraisals for them in the first place due to their micro managing!
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BChip

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Reply with quote  #29 
 I have a local associate who is trying EXOS. This individual hates it. They (THE AMC) scheduled an appointment for 8AM. Complex home on acreage and then another one across town at 9AM. Unreal. Oh and don't forget he has to check in and out at every appointment.

Where is the due diligence? Where is the ability to perform proper research? Anyone who allows any AMC to schedule your assignments has made you their employee. Take your shingle down and call it a day. Find your local CVS and purchase KY jelly. You are going to need it.

EXOS system is struggling to find any appraiser to accept late afternoon appointments. LMFAO. yeah that 3-7PM block is TOUGH......No one in their right mind wants to rot in Atlanta traffic.

Furthermore weekend appointments...another headache for the almighty EXOS system.

All we have to do as a collective group is just say no thank you and that you, we, I are extremely capable of assigning our own schedules.

It's real simple folks. Lets take back control of our industry.


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Meatloaf

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Here is what you need to do to your local associate.

Break his fugging teeth in.... He is a pussy.  Anyone who succombs to this foolishness is quite simply nothing more than a B!TCH and needs to be treated as such.

Who is this cum bucket?  Expose is ass for the dipchit he is....  Just another cocksucker that wants one up his ass while he has one in his mouth.  Seriously... Who would "TRY" this crap?

Thats like saying.... I just want to try being a b!tch... You don't TRY such things... You simply ARE.....either a b!tch or you ain't.  

Whats the single most important aspect about being a fee appraiser????? Being an INDEPENDANT fee appraiser.  This guy is a dependent little douche drizzle.

You want fries with that??? Mafuka?



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keith

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Reply with quote  #31 
What about the original comp photos? No chance to take them in an hours time which includes the subject inspection. I wish I knew of a comparable career because I would leave this one in an instant.
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Anna

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Reply with quote  #32 
AMC's were not designed to complete the following:

Announcing low fee orders

One of the biggest complaints that companies get is how they broadcast orders to numerous appraisers in an effort to canvass for the lowest fee for servicing an order. Because most experienced appraisers will not provide service at such low rates, the result is that a lot less qualified and less experienced appraisers who aren’t at liberty to decline the low-fee jobs take it on and deliver sub par work. This has also resulted in a lot of seasoned real estate appraisers to leave the business because they cannot compete with such low rates when their staff requires a much higher base pay.

The result is of course, a lot of sub par work, leading to more paperwork including increased lender requirements.

Very low quality assurance and quality control

Obviously every AMC will claim to have exceptional quality assurances and quality controls, but this isn’t always the case. In most cases, AMCs follow automated systems that will ask appraisers to answer additional questions, which will then require a review to determine whether they are compliant with lender requirements. This will require adding several days to the process before the AMC can even deliver the report to the lender, making the process more tedious.

Technology fees

AMCs make money by taking a cut from the appraisal. But in addition to this, AMCs will also charge appraisers a “technology fee” which they tack on in order to receive and process a particular order.

Ownership of AMCs

Most AMCs are wholly owned subsidiaries of various banks whose appraisals they process. Following this process flow, the AMC then is able to take a portion of the fee for their appraisals without necessarily getting a neutral middle party between the bank and appraiser, defeating the entire purpose of an appraiser to begin with. Since the middleman is now owned by the bank, the entire process of having an AMC becomes moot; this also potentially raises the cost of the borrower to cover the operating expenses and profit margins of the AMC.

In some cases, AMCs are owned by individuals, but are typically bought out by the banks, leading to these independent companies to dwindle and making it ultimately harder for them to keep up with the bigger, bank-owned institutions.

Lack of regulations for AMCs

Most states have minimal rules and regulations for AMCs. Despite being a significant part of the home buying process, states barely have any rules and guidelines for these organizations to follow.

 

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BChip

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Reply with quote  #33 
Just an update. I don't use my cell phone for business. I have a dedicated landline for work. I have a full time office manager. I told the powers that be that EXOS and I were not compatible and that I DO NOT need the AMC to schedule appointments for me.

Having said that to them my work flow from them has been reduced to a trickle. 15 years of dedicated service to them flushed down the toilet.

If you are one of the appraisers who made the decision to USE EXOS and you are okay with it just know I am not OKAY with you. You are THE problem with the industry and it's failings. You are allowing the management company to control you.

IE: A good friend of mine decided to give it the old college try. (HE HATES IT BY THE WAY) He blocked off when he was available on their app and they populated his schedule. 8AM was the 1st appointment. Turned out it was on a supra key. Well those don't open until 9am. Then they scheduled a 9am across town.

They schedule complex homes on acreage and once again expect a quick inspection and off to the next one.

How can you actually do proper research, comparable selection and make the determination of the next job while inspecting and driving. It's not possible. You are not allowing yourself enough time to do what you were trained to do.

Stop being someones pet monkey and take back your damn independence.

To anyone using EXOS do yourself a favor before it's too late. Just say NO THANKS. The wheel does not need to be reinvented. We got this. We are independent of the AMC's and should be allowed to stay that way.

Don't be a SCAB.


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Meatloaf

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Reply with quote  #34 
Again,  Your friend is a pussy.  You should remind him of that every day.... Oh Wait.... Servicestink does that for him.

Let me guess... They are not paying him a nickle more than they were.

He is a dumbass.

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Bobby

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Reply with quote  #35 
DIVERSIFIY or one AMC can bring on the pain.

Spend a week finding more clients.  I find it pays better than slaving yourself to one.

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treskirkland

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Reply with quote  #36 
Quote:
Originally Posted by Bobby
DIVERSIFIY or one AMC can bring on the pain.

Spend a week finding more clients.  I find it pays better than slaving yourself to one.



Very true, do it now while it is busy.  You may find that loosing ServiceLink is a huge blessing.
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MEP

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Reply with quote  #37 
This it the time to rid yourself of the low fee clients. Even if you raise your fee by $25 each that is 13*25=$325 a week for Jody...it adds up!

BTW, how much are Quads paying? I am getting $650 for most 2-4 units. There seems to be an increase in Investor activity.

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Reply with quote  #38 
I am getting offers for multi family at $650.  Probably not a bad fee, I just don't have time for them right now.  I would consider it for double that though.  When times are slow, I would consider $650 for a quad.
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